Child Safety Standards

Last Updated: August 14, 2026

Effective Date: August 14, 2026

Our Position

GoRacquet has zero tolerance for child sexual abuse and exploitation (CSAE). Child sexual abuse material (CSAM) and any attempt to groom, solicit, sexualise or endanger a child are prohibited on our Service without exception, and are not a matter on which we exercise discretion.

GoRacquet connects people who then meet in person to play racket sports. That makes safety a first-order concern rather than a policy afterthought, and it is why the standards below describe what the app actually does, not only what we forbid.

Prohibited Conduct

The following are banned outright, and an account found engaging in them is removed permanently:

Creating, sharing, requesting, linking to or storing child sexual abuse material
Sexualising a minor in any content — a session listing, a photograph, a profile, a review or a message
Grooming, or any attempt to establish contact with a child for sexual purposes
Soliciting, arranging or attempting to arrange sexual contact with a minor
Sharing sexual content of any kind with a person known or believed to be a minor
Using the Service to identify, locate or approach a child for any of the above

Age Requirements

You must be at least 16 years old to create a GoRacquet account.
Anyone under 18 may use the Service only with the consent and supervision of a parent or legal guardian, who accepts our Terms of Service on their behalf.
We remove accounts we reasonably believe belong to someone under 16.

How Users Report a Concern

Reporting is available inside the app, from the content itself rather than buried in settings:

A session — open it and use Report session
A person — organisers can report a player from the session roster; players can report an organiser from the session screen
A review — report it from where it appears

Reports go to us directly. The person reported is never told who reported them.

Separately, any user can block another at any time. Blocking takes effect immediately, stops both of them joining sessions the other hosts, stops all messages in both directions, and is never disclosed to the person blocked.

You do not need an account to raise a child safety concern with us. Email support@goracquet.app and we will act on it.

How We Respond

We aim to review reports of objectionable content within 24 hours.
Content we assess as CSAE is removed, and the account is banned permanently. We do not issue warnings for this category.
We report child sexual abuse material to the relevant authorities. In Australia that means the Australian Centre to Counter Child Exploitation (ACCCE) and the eSafety Commissioner; where a user or offence falls under another jurisdiction, we report to the corresponding national authority.
We preserve the relevant records for the authorities rather than deleting them, even where the account itself is removed.
We cooperate with lawful requests from law enforcement investigating these offences.

Design Choices That Support This

Messaging is one-to-one between a player and the organiser of a session, and only about that session. There is no group chat and no open messaging between arbitrary users, so the app offers no general channel for approaching someone.
Who is attending a session is not public. Other players see a participant count and single first initials — not names, profiles or contact details — so an attendee list cannot be used to identify or target anyone.
Phone numbers are not exchanged by messaging and are released only to the organiser of a session a player has taken a place in, for as long as they hold it.
Messages cannot be edited or deleted once sent, so a report we receive concerns content that still exists.

Designated Contact

The point of contact for child safety and CSAM prevention at GoRacquet is:

Oscar Lau
Email: support@goracquet.app
Alternate: oscarLCh1994@gmail.com
Operated by: Oscar Lau (sole trader), Victoria, Australia

We aim to respond to child safety correspondence within one business day.